WHAT IS VIRGIN HAIR?
Virgin Hair is human hair that is in its natural state. No chemical changes, no color, has not been processed, and all cuticles are intact.
WHAT IS RAW HAIR?
Raw Hair is defined as hair that has NOT been altered by steam or chemical processing in any way. With Raw Hair being completely unprocessed and chemical free, Raw Hair is the most natural, pure, and 100% authentic hair on the market today.
HOW CAN I MEASURE THE LENGTH OF MY BUNDLES?
Your hair extensions should be measured to the fall of the hair. Start 0 at the weft and measure to the ends of the bundle. The Wavy, Body Wave, Curly, and Kinky Curly hair extensions must be measured by pulling the hair straight. Again, start 0 at the weft; pull the hair straight from the ends, and the length will be at the tips of the hair. Each bundle will not measure exact when it is still wrapped in its band, as tension can affect the fall of each strand.
CAN THE HAIR BE STRAIGHTENED OR CURLED?
Your new hair extensions can be styled like your own hair. You are able to use a thermal (hot) tool to straighten, curl, crimp, etc. Keep in mind the hair does not have all the nutrients that a strand growing from your scalp will. Heat damage can cause breakage and dryness. Therefore, it is imperative that you use a heat-protecting product, always co-wash your hair, and protect it during sleep hours.
CAN I COLOR MY BUNDLES?
Any chemical processes should be done by a professional or at least consulted by one. This purchase is an investment for you and chemically altering the hair can possibly damage it. Although our hair extensions can handle a coloring process very well, please be cautious. Once the hair is chemically-altered incorrectly, the cuticle can become damaged and overexposed, causing fraying, breakage, dryness, and tangling. This in turn will affect the overall look and feel of your hair. Chemical damage has no reverse button, and we will not be held liable for any damages. I recommend Blonde Brilliance Products for bleaching Edaje Tresses hair extensions .
DOES THIS HAIR SHED?
Minimally, no hair is absolutely perfect. We have reinforced machine wefting, to minimize shedding to nearly none. You may see a few strands here or there while detangling or styling, but nothing troubling or excessive. The most effective way to avoid shedding is by sealing the wefts.
HOW LONG DOES THIS HAIR LAST?
Our Raw and Virgin extensions can last through multiple installs. However, the lifetime of your extensions depends heavily on how they are cared for. On average our customers can use their extensions from 1 to 2 years for virgin and up to 4 years with raw if cared for properly.
WHAT DOES CO-WASH MEAN?
Co-washing simply means washing with conditioner. It is a key task in extending the life of your extensions and keeping them healthy. We recommend a co-wash once a week with moisturizing conditioner to ensure your hair gets the nutrients and moisture it needs. When you first receive your extensions, it is important to co-wash the hair, as it has been through manufacturers’ hands, packaging, etc. Shampooing the hair can strip the hair entirely too much of its moisture. Always use WARM water, as hot water will overexpose the cuticle of the hair.
HOW SHOULD I CARE FOR MY HAIR?
All virgin & raw hair reacts differently to product and regimens. Please be mindful to stay away from ingredients that can strip your extensions of moisture such as parabens, sulfate, and silicone. These products usually tend to have a high alcohol content which dehydrates the hair follicle of its nutrients. Heavy oils are also not necessary to care for your extensions as it can weigh down your hair pattern. By rule of thumb, we recommend co-washing your bundles weekly and shampooing bi-weekly to rid your bundles of any excess product. Deep conditioning can be done as needed.
HOW MANY BUNDLES SHOULD I ORDER?
The key to determining how many bundles to purchase depends on the lengths you are wanting. As all bundles are the same weight (3.3oz), the longer bundles have shorter wefts, and the shorter bundles have longer wefts. For a full sew-in, we recommend 3-4 bundles of hair. For lengths over 18”, we recommend ordering 4-5 bundles of hair. If you desire an install with a lot of volume, you will need 4-5 bundles or 4 bundles with a closure. A closure is a great addition to your install, as you will have no leave-out. This is considered a full protective style, and none of your hair will be exposed.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?
We have a standard 48-120 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. Please review our shipping methods to receive an estimated timeframe of received your package.
******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******
Payment Information
Due to the nature of our business, and for security reasons, we only accept American Express, Discover, Master Card, Visa as processed via PayPal method of payment for online orders we also accept cash in person. No checks or money orders.
Back Orders and Turn around Time
If your order is placed on a back order, you will be notified before and after the time of payment. Back orders typically take two to ten days, but in special cases, fifteen business days to ship. You also have the option of canceling your order or proceeding. We will not process your order until we receive your decision. You will be notified via e-mail if your order is on back order. Once your order has been processed, you cannot cancel your order.
Unless specified differently by management, all orders are processed the following business day after clearance of payment.
How do I track my order?
You will receive an email with your tracking number announcing that your order has been shipped. You may sign in to your PayPal account and you will have the ability to review all of your past orders placed with us. By clicking on the order number you will find specific details, such as order status, for that order.
Can I cancel or make changes to an order?
Once an order is placed, it is immediately entered into our processing program, and cannot be canceled or changed.
How can you be contacted?
Feel free to contact us via email, if you have any questions. Our email address is edajetresses@gmail.com
All orders must be placed online.
What happens if an item I order is sold out?
Occasionally a tremendous demand will deplete our stock of a particular product. We will attempt to contact a client with information on out of stock items. We reserve the right to partially fill orders that contain out of stock products. If, no response is made the order for the sold out item will be placed and the item will be mailed out in 5-7 days once the hair is received.
How are orders shipped?
Orders are shipped via USPS Priority Mail or Express (second day delivery with a additional fee) , with signature confirmation.
How do I get my curly hair not to be frizzy?
Curly hair takes a bit more upkeep than straight/wavy hair. Co-wash(Washing your hair w/ just conditioner) every 2-3 days, spraying it with John Freda Frizz Ease Dream Curls, combing it out w/ a paddle brush, and let the hair air dry, the curls will allow the hair to dry with no frizz.
How long is the processing time for a wig and what about the wig order form ?
After making your purchase. Please fill out our WIG ORDER FORM .A valid ID will be needed to process your order for security purposes. If not completed within 24 hours , your order will be CANCELED. Please allow 15-21 business days(M-F) for processing & 3-6 days for shipping on custom wig orders. Excluding ALL HOLIDAYS AND THE DATE YOU ORDERED.
Our custom units include:
PRE PLUCKED NATURAL HAIRLINE
BLEACH KNOTS
STYLE & PART IF DESIRED
ADJUSTABLE ELASTIC BAND IF DESIRED
ALL SALES ARE FINAL. NO REFUNDS.
What kind of products do you prefer to bleach the hair ?
The products I prefer is
Schwarzkopf BlondMe XXL Bond Enforcing Premium Lightener 9+ and its matching 35 developer.
Express level 9 bleach powder and it’s matching 35 developer .